The RMA Service is dedicated exclusively to U.S. customers. Outside the U.S., please contact your local distributor.
U.S. RMA WARRANTY SERVICE REQUEST: If your product is under warranty and you require warranty repair service, go to the below form. Be sure to include all of the information requested on the secure form, in order to receive your RMA number. Failure to provide all of the data may delay or cancel your request. When you ship your product to us, be sure to note and include the following:
1 - A photocopy of your original purchase receipt, this is necessary to determine the status of your warranty.
2 - The Warranty is NOT transferable from the ORIGINAL owner.
If you do not provide a receipt of purchase from an authorized Zapco dealer, or if the product is out of warranty and you require repair service, there is a $100 service charge for inspection of your product. Repairs are automatically done if under $125.00, we will call you with a quote, if it will exceed that amount. The $100 fee will be put towards the repair. When you ship your product to us be sure to note and include the following:
1 – A photocopy of your original purchase receipt if available.
2 – Any relevant correspondences ie: sales receipts, description of problem should be included in an envelope and taped to the product that you are sending in for service.
3 – The $100.00 service charge for all inspections MUST be included and MUST be paid in the form of a Cashiers Check or Money Order. No personal checks, company checks, or credit cards will be accepted. This is only required if your product is NOT under Warranty, the $100.00 fee will be put towards the final repair cost.
>>> We will NOT accept any equipment for repair without a valid Serial Number.
PRODUCT SHIPPING INFORMATION: Once we have issued your RMA#, Please make sure to write the RMA# on all sides of the package(s) you are shipping to us. This will avoid any confusion and or delay in servicing your product. Any package on which the RMA# is not clearly visible will be refused by our Service Department.
If you require any further service or support and you can’t find your answers here, please feel free to send us an email or give us a call. 833-AURIGIN